Help & Support
Welcome to support for the Journey To Life app and website (jtl.ncd.life), published by Journey To Life Pty Ltd. We're here to help you get the most out of your journey.
Need help?
If you have a question, run into a problem, or want to give us feedback, email us at support@ncdlife.org and we'll get back to you.
Frequently asked
- How do I delete my account? In the app, go to Profile → Danger zone → Delete account. Deletion is immediate and permanent — it removes your profile, your journeys and reflections, your Field Notes, your survey answers, and your avatar. If you signed in with Apple, that sign-in grant is revoked too. Some records may persist briefly in routine backups before they age out.
- How do I reset my password? Use the Forgot password link on the sign-in screen, and we'll email you a reset link. If you sign in with Apple or Google, there's no separate password to reset — use that provider's button.
- How is my data handled? See our Privacy Policy for what we collect, how we use it, and the choices you have.
Privacy
Read the full Privacy Policy to understand what personal information we collect and how it's protected.